Zakir H Blah
About Zakir H Blah
Zakir H Blah is a Global Service Delivery Manager at T-Systems ICT India Pvt. Ltd. with extensive experience in IT operations, service delivery, and agile processes.
Current Role at T-Systems ICT India Pvt. Ltd.
Zakir H Blah serves as the Global Service Delivery Manager at T-Systems ICT India Pvt. Ltd. He has been in this role since 2019. In this position, he leads the Global Hosting Platforms & Services, leveraging his extensive knowledge of networks, storage environments, and databases. His responsibilities include overseeing service delivery and ensuring alignment with customer expectations.
Previous Experience at Hewlett Packard Global Soft Pvt Ltd.
Prior to his current role, Zakir worked at Hewlett Packard Global Soft Pvt Ltd as a Team Leader in IT Operations from 2006 to 2014. During his eight years in Bangalore, he managed various IT operations and contributed to the development of service delivery processes. His experience at HP provided him with a solid foundation in IT service management.
Educational Background and Certifications
Zakir holds an Executive MBA in Management Information Systems and Services from Alliance University Business School, completed between 2018 and 2020. He also earned a Bachelor's Degree in Commerce from North Eastern Hill University from 2003 to 2004. Additionally, he achieved the Certified Scrum Product Owner® (CSPO®) certification from Scrum Alliance in 2021, enhancing his expertise in agile methodologies.
Technical Skills and Expertise
Zakir possesses hands-on experience with various technologies, including Eclipse, Git, Google Cloud, Docker, Maven, and Linux. His technical proficiency extends to managing Level 2 and Level 3 support for IT End-user Computing. He has a deep understanding of both Linux and Windows environments, which supports his role in service delivery management.
Project Management and Service Delivery Experience
Zakir has a proven track record in program management, ensuring the timely and budget-compliant delivery of complex projects. He has experience conducting Service Reviews with C-Level participants, focusing on the analysis and reporting of SLAs and KPIs. His background includes defining and validating solution designs while improving processes for agile teams.