Ryan Bailey
About Ryan Bailey
Ryan Bailey serves as the Renewals Manager at Tackle.io, where he has worked for eight months since 2024. With over 10 years of experience in customer success and renewals, he has a strong background in developing account retention strategies and managing complex contract negotiations.
Work at Tackle.io
Ryan Bailey serves as the Renewals Manager at Tackle.io, a position he has held since 2024. He is based in Atlanta, Georgia, United States. In this role, he focuses on managing client renewals and ensuring customer satisfaction. His responsibilities include developing strategies to retain existing accounts and enhance client relationships.
Previous Experience at UserTesting
Prior to joining Tackle.io, Ryan Bailey worked at UserTesting for four years, from 2019 to 2023. He held the position of Sr. Renewals Manager, where he was responsible for developing account retention strategies specifically for the Enterprise and Mid-market segments. He also served as a SaaS Customer Success Manager at UserTesting from 2017 to 2019, contributing to customer satisfaction and retention efforts.
Career Background at CareerBuilder
Ryan Bailey's career includes significant experience at CareerBuilder, where he worked from 2012 to 2017. He began as an Account Executive for two years before transitioning to the role of SaaS Customer Success Manager, which he held for three years. His time at CareerBuilder involved managing client relationships and driving customer success initiatives.
Expertise in Customer Success and Renewals
With over 10 years of experience in customer success and renewals, Ryan Bailey has developed a strong focus on building long-term client relationships. He is skilled in maximizing the value of SaaS solutions for clients, leveraging techniques such as cold calling and sales operations to identify upsell and cross-sell opportunities. His expertise includes handling complex contract negotiations and managing all aspects of contract paperwork.
Skills in Pipeline Management and Forecasting
Ryan Bailey utilizes SFDC/Clari for pipeline management and forecasting in his roles. He provides regular updates to management regarding account status and contract negotiations. His proven track record includes exceeding retention and growth targets through effective management of client accounts and strategic contract negotiations.