Fiona Hooper
About Fiona Hooper
Fiona Hooper is a Quality and Compliance Manager with extensive experience in operations and service delivery across various organizations in the United Kingdom. She has a strong background in analyzing workflows, incident management, and continuous improvement.
Current Role at TAG
Fiona Hooper currently serves as the Quality and Compliance Manager at TAG. She has held this position since 2019, working in a home-based capacity. In this role, she is responsible for ensuring that quality standards and compliance measures are met across the organization. Her expertise in analyzing workflows contributes to the seamless delivery of services.
Previous Experience at Williams Lea
Prior to her current role, Fiona worked at Williams Lea as the Operations and Quality Manager from 2017 to 2019. During her two years in this position, she was based in Milton Keynes, United Kingdom. Her responsibilities included overseeing operational processes and maintaining quality standards within the organization.
Experience at Capita Document & Information Services
Fiona served as the Head of Service Delivery at Capita Document & Information Services from 2010 to 2016. Over her six-year tenure in Mansfield, United Kingdom, she managed service delivery operations, focusing on enhancing customer satisfaction and operational efficiency.
Educational Background
Fiona Hooper has a solid educational foundation in marketing and management. She studied at The Institute of Direct Marketing, earning a National Diploma in Direct Marketing from 2002 to 2003. Additionally, she attended Northampton College of Further Education, where she achieved a BTEC National Diploma in Travel & Tourism/Marketing from 1992 to 1995. Her early education includes obtaining GCSEs at Duston Upper School from 1987 to 1992.
Skills and Expertise
Fiona possesses expertise in analyzing workflows to ensure seamless delivery standards. She has a strong background in incident management and continuous improvement. Her ability to liaise confidently and effectively with both internal and external stakeholders enhances her effectiveness in her roles.