Frederico S.
About Frederico S.
Frederico S. is a Global Operational IT Manager at Tag, where he has worked since 2015, overseeing a team of support analysts and managing IT services across global locations. He has a background in applications support and production management, with a strong focus on innovation and IT service management principles.
Work at TAG
Frederico S. serves as the Global Operational IT Manager at TAG, a position he has held since 2015. In this role, he oversees a team of eight full-time support analysts who provide Level I, II, and III IT support across global regions. Frederico leads weekly and monthly service review meetings with key business stakeholders and third-party vendors to ensure effective communication and service delivery. He utilizes the 'Service Now' system for intelligence-led management and regular reporting, enhancing operational efficiency.
Previous Experience
Prior to his current role at TAG, Frederico S. worked at Williams Lea in various capacities. He served as an Applications Specialist Level II & III from 2003 to 2007 and later as the OPEX Production Manager from 2010 to 2014. His experience also includes a position as Studio / Reprographics Manager at Tompla Group from 1997 to 2000. This diverse background has contributed to his expertise in operational IT management.
Education and Expertise
Frederico S. earned a Bachelor of Arts degree in Communication from Middlesex University, where he studied from 1991 to 1993. His educational background supports his role in managing IT operations and team dynamics. He has developed and implemented the Jamf Pro System to manage Apple workstations across over 300 global sites, showcasing his technical expertise and ability to handle complex IT environments.
Achievements in IT Management
In 2018, Frederico S. achieved a Service Level Agreement (SLA) performance of 98.8% for IT support services, reflecting his commitment to high-quality service delivery. He implements ITIL principles to maintain well-structured and documented build and support processes, promoting operational excellence. His focus on innovation and creative problem-solving supports business initiatives with measurable value.