Huilong(stefan) Xiao
About Huilong(stefan) Xiao
Huilong (Stefan) Xiao is a Credit Controller with extensive experience in system migration and account implementation transitions. He has worked in various roles across different countries and is fluent in both Mandarin and English.
Current Role at TAG
Huilong Xiao has been serving as a Credit Controller at TAG since 2021. In this role, he is responsible for managing client accounts and ensuring effective credit control processes. His work involves maintaining end-to-end client relationships and facilitating account engagement. With a focus on system migration and new account implementation transitions, he contributes to the operational efficiency of the organization.
Previous Work Experience
Prior to his current position, Huilong Xiao held various roles that contributed to his extensive experience in finance and customer service. He worked as a Customer Solutions Specialist at PayPal from 2020 to 2021 in Shanghai, where he addressed customer inquiries and provided solutions. Before that, he served as a Senior Lifestyle Consultant at John Paul from 2018 to 2020 in Shanghai, maintaining client relationships. His earlier roles include Front Desk Agent at Villa Bagatelle in 2015 and Finance Management Tutor at Florida International University in 2016.
Educational Background
Huilong Xiao has a solid educational foundation in hospitality management. He earned a Bachelor of Science (BS) in Hospitality Management from Florida International University, studying from 2011 to 2013. He furthered his education by obtaining a Master of Science (MS) in Hospitality Management from the same institution between 2014 and 2015. Additionally, he completed a Bachelor of Science (BS) in Hospitality Administration/Management at Tianjin University of Commerce in China from 2009 to 2011.
Skills and Expertise
Huilong Xiao possesses strong project management skills, particularly in timeline control and resource balancing. He has extensive experience in system migration and new account implementation transitions, including Network and IVR setup. Fluent in both Mandarin and English, he effectively communicates in diverse environments. He also has over eight years of experience operating MS Office applications, which supports his professional tasks.