Kelly Friez
About Kelly Friez
Kelly Friez is an Account Director at Tag, where she has worked since 2023. With a background in account management and client services, she has a proven track record of implementing process improvements that enhance efficiency and client satisfaction.
Work at TAG
Kelly Friez currently holds the position of Account Director at Tag, a role she has occupied since 2023. Prior to this, she served as a Senior Account Manager from 2020 to 2023, where she worked remotely for three years. Kelly began her career at Tag as an Account Executive in Print, where she worked for five years from 2015 to 2020 in the Wheeling, West Virginia Area and remotely. Throughout her tenure at Tag, she developed a reputation for driving efficiencies in account management and implemented process improvements that resulted in significant cost savings for clients.
Education and Expertise
Kelly Friez studied at the University of Pittsburgh-Johnstown, where she earned a Bachelor of Arts (B.A.) in Communication from 1999 to 2003. She later attended the International Academy of Design and Technology-Pittsburgh, achieving an Associates Degree in Design and Visual Communications in 2007. Her educational background complements her professional expertise, which includes issue resolution and enhancing client satisfaction and retention.
Background
Before her time at Tag, Kelly Friez worked at Ditto Document Solutions for six years, from 2008 to 2014. She started as a Client Service Representative and later advanced to the role of Client Services Manager from 2014 to 2015. This experience in client services provided her with a strong foundation in managing client relationships and understanding client needs.
Achievements
During her career at Tag, Kelly Friez has been recognized for her ability to implement process improvements that lead to cost savings for clients. Her focus on driving efficiencies in account management has contributed to her reputation within the organization. Additionally, her expertise in issue resolution has played a key role in enhancing client satisfaction and retention.