Vivian Poon
About Vivian Poon
Vivian Poon is the Solutions and Implementation Manager for Greater China at Tag, where she has worked since 2019. She has extensive experience in various roles at DHL, including positions in business process coordination, customer service, and regional implementation management.
Current Role at TAG
Vivian Poon serves as the Solutions and Implementation Manager for Greater China at TAG. She has held this position since 2019, contributing to the company's operations in Hong Kong. Her responsibilities include delivering documented process mapping, due diligence reporting, and detailed solutions design and concept proposals. Vivian leads the creation of comprehensive client solution deliverables and implementation scenarios, managing multiple clients simultaneously.
Previous Experience at DHL
Vivian Poon has extensive experience at DHL, where she held various roles over several years. She began as a Management Trainee from 2013 to 2016, followed by positions such as Senior Coordinator in Business Process, Senior Executive in Regional Customer Service, and Management Assistant to the CEO for Asia Pacific. She also served as Regional Implementation Manager and Executive in Supply Chain Solutions, gaining a broad understanding of logistics and customer service operations.
Educational Background
Vivian Poon completed her Bachelor of Engineering (BEng) in Industrial and Systems Engineering at The Hong Kong Polytechnic University from 2010 to 2013. She furthered her education by obtaining a Bachelor of Laws (LLB) with Second Class Honors (Upper Division) from the University of London, which she completed between 2016 and 2021. Her educational background combines engineering principles with legal knowledge.
Skills and Responsibilities
In her current role, Vivian Poon is responsible for various key functions, including the development and presentation of new business pitches for Creative Production and Strategic Sourcing. Her contributions are vital for acquiring additional business and enhancing client relationships. She is skilled in process mapping and solution design, which supports her effectiveness in managing client deliverables.