Jacob Kohl
About Jacob Kohl
Jacob Kohl is a Technical Support and Quality Assurance Engineer at Tagboard, where he has worked since 2023. He has extensive experience in technical support roles, having previously worked at Infor and Concordia College.
Work at Tagboard
Jacob Kohl has been employed at Tagboard as a Technical Support & Quality Assurance Engineer since 2023. He works remotely from Fargo, ND, and has been in this role for approximately 10 months. In his position, he is responsible for ensuring the quality of technical support services and overseeing quality assurance processes.
Previous Experience in Technical Support
Before joining Tagboard, Jacob Kohl held several positions in technical support and engineering. He worked at Infor as a Technical Services Engineer from 2016 to 2019, and later as a Senior Technical Support Analyst from 2019 to 2022. He also served as Manager of Support Operations and Technical Services at Infor from 2022 to 2023. His experience spans various roles that emphasize technical support and operational management.
Education and Expertise
Jacob Kohl earned a Bachelor of Arts degree in Computer Science and Philosophy from Concordia College, where he studied from 2008 to 2012. His educational background provides a foundation in both technical and analytical skills, which are essential in his current role and previous positions in technical support.
Background in IT Support
Jacob Kohl began his career in IT support at Concordia College Information Technology Services Solution Center, where he worked as a Desktop Support Technician from 2010 to 2012. He also served as a Student Manager in the same department from 2009 to 2012. Additionally, he worked at VMC as a Team Trainer and Premier Support Engineer from 2012 to 2014, further developing his expertise in technical support.