Amandeep Batra
About Amandeep Batra
Amandeep Batra is a Technical Support Engineer at Takeoff Technologies, Inc., where he leads a team in resolving complex technical issues. He has a background in mechanical engineering and experience in API integrations, documentation, and knowledge-sharing initiatives.
Work at Takeoff Technologies
Amandeep Batra currently serves as a Technical Support Engineer at Takeoff Technologies, Inc., a position he has held since 2022. Based in Pune, Maharashtra, India, he leads a team of 12 members in addressing complex technical issues. His work involves utilizing Google Cloud Platform and PL/SQL to resolve challenges effectively. Amandeep is responsible for documentation creation and updates using Confluence and Jira, ensuring that processes are well-documented and accessible.
Education and Expertise
Amandeep Batra earned a Bachelor of Technology degree in Mechanical Engineering with a specialization in Energy from Vellore Institute of Technology, completing his studies from 2015 to 2018. He has developed expertise in API integrations, Linux system administration, and workflow automation. His educational background and technical skills enable him to analyze challenges effectively and implement preventive measures using tools such as DBeaver, Pycharm, Looker, and Metabase.
Background
Before joining Takeoff Technologies, Amandeep Batra worked at Cognizant in various roles, including Tech Lead, Program Analyst, and Associate, from 2019 to 2022. His experience at Cognizant involved handling technical challenges and escalations, collaborating with cross-functional teams, and utilizing tools like Zendesk and Arcos Database Portal for issue resolution. He also completed a project internship at TAFE Motors and Tractors Limited in 2017.
Achievements in Knowledge Sharing
Amandeep Batra has actively participated in knowledge-sharing initiatives, notably through Coursera, where he identified training needs and addressed knowledge gaps within his team. He has mentored junior members and guided colleagues in API integrations, enhancing the team's overall efficiency in ticketing and issue resolution. His commitment to continuous learning and sharing knowledge contributes to the development of his peers and the organization.
Technical Skills and Tools
Amandeep Batra possesses a strong technical skill set that includes experience with various tools and platforms. He has utilized Kisoft and SCADA for industrial control systems and is proficient in using Jira and GitHub for version control. His knowledge extends to identity management with Okta and handling escalations through Zendesk. Amandeep stays updated on Linux system administration, ensuring he is equipped to address current technical challenges.