Eric Da Silva
About Eric Da Silva
Eric Da Silva is a Site Fulfillment Operations and Performance Manager at Takeoff Technologies, Inc., with extensive experience in logistics and operations management. He has held various roles in companies such as Amazon and BASF, and he is fluent in English, Portuguese, and Spanish.
Current Role at Takeoff Technologies
Eric Da Silva serves as the Site Fulfillment Operations and Performance Manager at Takeoff Technologies, Inc. since 2021. In this role, he oversees operations and performance metrics to ensure efficient fulfillment processes. His responsibilities include managing site performance and implementing strategies to enhance operational efficiency.
Previous Experience at Amazon
Eric Da Silva has extensive experience at Amazon, where he held multiple roles from 2018 to 2021. He worked as an Outbound Area Manager at a Fulfillment Center and later as a Site Lead for Last Mile Operations. His tenure included optimizing delivery processes and improving operational workflows, contributing to significant efficiency gains.
Educational Background
Eric Da Silva has a diverse educational background. He holds a Master's degree in Project Management from Schulich School of Business - York University, achieved in 2024. He also completed a Post-Graduation Certificate in Supply Chain Management from George Brown College and a Post-Graduation in Business Management from Senai São Paulo. Additionally, he earned a Bachelor of Arts in Foreign Languages, Literatures, and Linguistics from Universidade Metodista de São Paulo.
Professional Skills and Certifications
Eric Da Silva is fluent in English, Portuguese, and Spanish, which facilitates effective communication in diverse environments. He holds a Six Sigma Black Belt Certificate, indicating his proficiency in process improvement and quality management. His expertise includes implementing Lean Processes and training management teams to enhance safety, quality, and productivity.
Achievements in Operations Management
Eric Da Silva has successfully implemented strategies that led to a significant reduction in delivery time, cutting it from 15 to 3 days for shipments from the US to Canada. He also achieved the best global Net Promoter Score (NPS) in 2023, reflecting his commitment to high customer satisfaction and operational excellence.