Iryna Liapunova
About Iryna Liapunova
Iryna Liapunova is a Senior Technical Support Engineer at Takeoff Technologies, Inc., where she has worked since 2024. She has a background in technical support and holds a Master's degree in Classics from Donetsk National University.
Work at Takeoff Technologies
Iryna Liapunova has been employed at Takeoff Technologies, Inc. since 2021. She started as a Technical Support Specialist in Kyiv City, Ukraine, where she worked remotely for one year. In 2022, she continued in the same role for two years in Toronto, Ontario, Canada. In 2024, she advanced to the position of Senior Technical Support Engineer, where she has been contributing for five months. Her responsibilities include mentoring junior team members, engaging in quality control programs, and participating in the creation and maintenance of documentation.
Education and Expertise
Iryna Liapunova holds a Master's degree in Classics and Classical Languages, Literatures, and Linguistics from Donetsk National University. She studied there from 2008 to 2014. Her educational background provides her with a strong foundation in analytical thinking and communication, which are essential skills in her technical support roles.
Background
Iryna Liapunova has a diverse background in technical support, having worked in both Ukraine and Canada. Her career at Takeoff Technologies spans over three years, during which she has progressed from a Technical Support Specialist to a Senior Technical Support Engineer. This trajectory reflects her commitment to professional growth and her ability to adapt to different working environments.
Mentorship and Team Development
In her current role, Iryna actively mentors junior team members, focusing on their professional development. She emphasizes the importance of providing top-tier assistance to clients and fostering a collaborative team environment. Her involvement in mentorship contributes to the overall effectiveness of the support team at Takeoff Technologies.
Quality Control and Documentation
Iryna participates in a quality control program aimed at enhancing team knowledge and effectiveness. This program involves reviewing issues and resolutions to ensure high standards of service. Additionally, she contributes to the creation and maintenance of documentation and knowledge base articles, which facilitate internal knowledge sharing within the organization.