Prasshant Rajakk
About Prasshant Rajakk
Prasshant Rajakk is a Technical Specialist with a background in Windows Administration and expertise in US Healthcare systems. He has experience in customer success and holds an ITIL v3 Foundations certification.
Work at Takeoff Technologies
Prasshant Rajakk currently serves as a Technical Specialist at Takeoff Technologies, Inc. since 2022. His role involves providing technical support and expertise to enhance customer satisfaction and ensure successful outcomes with the company's products and services. He works on-site in Pune, Maharashtra, India, contributing to the organization's commitment to delivering effective IT solutions.
Previous Experience at Mphasis
Before joining Takeoff Technologies, Prasshant Rajakk worked at Mphasis as a Senior Technical Support Engineer from 2011 to 2015. During his four years in this role, he was based in the Pune Area, India. His responsibilities included providing technical support and troubleshooting for clients, which helped him develop a strong foundation in customer service and technical problem-solving.
Education and Expertise
Prasshant Rajakk studied Business Administration and Management at the International School for Management Excellence, where he earned a Bachelor of Commerce (BCom) from 2008 to 2010. He also attended Christ Church Boys Senior Secondary School and St. Pauls School Jabalpur, where he completed his early education. His educational background supports his expertise in US Healthcare systems, particularly in managing healthcare-related IT infrastructure.
Technical Skills and Certifications
Prasshant Rajakk possesses skills in Windows Administration, focusing on the management and maintenance of Windows operating systems. He holds an ITIL v3 Foundations certification, which signifies his knowledge in IT service management. Additionally, he has expertise in incident management, enabling him to identify and resolve issues effectively to prevent future occurrences.
Focus on Customer Success
In his professional roles, Prasshant Rajakk emphasizes customer success. He is dedicated to ensuring that clients achieve their desired outcomes while utilizing the company's products or services. This focus on customer satisfaction is a key aspect of his work, reflecting his commitment to delivering quality technical support and solutions.