Agnes Windholtz
About Agnes Windholtz
Agnes Windholtz is a Strategic Customer Success Manager at Talend, where she has worked since 2015. She has a background in Management and Human Resources, as well as IT management, and has held various roles in customer success and presales across multiple companies.
Work at Talend
Agnes Windholtz has been employed at Talend since 2015, currently holding the position of Strategic Customer Success Manager. In this role, she is responsible for managing the renewal process for strategic accounts. She provides strategic guidance to customers, helping them optimize their use of Talend tools throughout the duration of their contracts. Additionally, she acts as a liaison, connecting customers with the appropriate internal resources based on their specific needs. Her work contributes to enhancing customer satisfaction and ensuring successful utilization of Talend's offerings.
Education and Expertise
Agnes Windholtz studied at EDC, where she focused on Management and Human Resources, achieving a degree in GESTION DES PME from 1985 to 1988. She furthered her education at INIG Paris, specializing in IT management and obtaining a 3rd cycle qualification in ‘concepteur de système’ in 1989. This educational background equips her with a strong foundation in both management and technical aspects, enabling her to effectively support customer success in her current role.
Background
Before joining Talend, Agnes Windholtz accumulated extensive experience in customer-facing roles. She worked at Compuware as a Senior Pre-Sales professional from 1999 to 2010, where she spent 11 years in Sèvres. Following this, she served as a Client Manager at Axway (Systar) from 2012 to 2015 in Saint Cloud. Her career also includes a role as Business Presales at RSD from 2011 to 2012 in Paris. This diverse background in customer management and pre-sales has informed her approach to customer success.
Professional Experience
Agnes Windholtz has held various positions that emphasize her expertise in customer success and management. At Compuware, she spent 11 years in a Senior Pre-Sales role, followed by a 3-year tenure as a Client Manager at Axway (Systar). Her experience in these roles has contributed to her skills in managing customer relationships and understanding client needs. Additionally, her brief role at RSD as Business Presales further enhanced her capabilities in the pre-sales environment, preparing her for her current responsibilities at Talend.