Christian Tan
About Christian Tan
Christian Tan is the Director of North America Customer Support at Talend, where he has worked since 2016. He has extensive experience in technical support and customer success, having held various roles at Quest Software and Dell Software Group.
Work at Talend
Christian Tan has been with Talend since 2016, initially serving as Technical Support Manager for ETL Big Data. In 2018, he advanced to the role of Director of North America Customer Support. In this capacity, he focuses on enhancing customer experience initiatives and driving customer satisfaction through exceptional support across various products. He plays a key role in product adoption and customer success within the North America Customer Support division. His strategic approach to organizational change aims to strengthen customer relationships and achieve critical KPIs. He collaborates with cross-functional teams to address key issues and promote a knowledge-centered support culture.
Previous Experience
Before joining Talend, Christian Tan worked at Quest Software for a total of nine years in various technical support roles. He started as a Technical Support Engineer for Database/Toad from 2003 to 2005, then became Team Lead for Database/Toad from 2005 to 2006, and later served as Manager of Technical Support for Database/Toad from 2006 to 2013. Following his time at Quest Software, he worked at Dell Software Group from 2013 to 2016 as Manager of Technical Support for Application Monitoring in Virtualization. His diverse experience in technical support has contributed to his current role at Talend.
Education and Expertise
Christian Tan holds a Bachelor of Science degree in Business Administration with a focus on Computer Information Systems from California Polytechnic University. He has also studied at Santa Ana College and completed courses at UC Irvine's Oracle Extended University. His educational background provides a solid foundation for his expertise in technical support and customer service management, particularly in the fields of database management and application monitoring.
Skills and Contributions
Christian Tan utilizes a strategic approach to organizational change, which has been instrumental in enhancing customer relationships and achieving key performance indicators at Talend. He has played a significant role in ensuring seamless integration with diverse technologies and has been a leader in customer experience initiatives. His focus on providing exceptional support has contributed to the overall success of the North America Customer Support division, fostering a culture of knowledge-centered support and collaboration among cross-functional teams.