Christopher Khalife
About Christopher Khalife
Christopher Khalife is a Senior Technical Support Engineer at Talend, where he has worked since 2023. He has a background in technical support and software engineering, with previous roles at ZBrains, Kofax, and CITENT, INC, and holds a Bachelor's Degree in Computer Science from the University of California, Irvine.
Work at Talend
Christopher Khalife currently serves as a Senior Technical Support Engineer at Talend, a position he has held since 2023 in Irvine, California. Prior to this role, he worked as a Technical Support Engineer at Talend from 2021 to 2023. During his tenure, he focused on customer relations, license renewals, and collaborated with the development team to manage customer escalations. His contributions included documenting technical resolutions to enhance the knowledge base.
Previous Experience in Technical Support
Before joining Talend, Christopher Khalife worked at Kofax as a Technical Support Engineer from 2015 to 2019 in Irvine, California. He gained extensive experience in technical support during this four-year period. Additionally, he worked at ZBrains as a Software Engineer II for eight months in Pasadena, California, from 2020 to 2021, and at CITENT, INC as a Junior Developer from 2012 to 2015 in Costa Mesa, California.
Education and Expertise
Christopher Khalife earned a Bachelor's Degree in Computer Science from the University of California, Irvine, where he studied from 2011 to 2015. His educational background has provided him with a strong foundation in technical skills and problem-solving abilities, which he has applied throughout his career in various technical support and engineering roles.
Technical Account Management
In his role as a Technical Account Manager, Christopher Khalife managed three high-profile accounts, emphasizing customer relations and license renewal processes. He led weekly team meetings to address complex cases and critical issues in the case queue, demonstrating his ability to handle high-stakes situations effectively.
Onboarding and Training Contributions
Christopher played a key role in onboarding new hires at his previous positions. He facilitated the onboarding process through one-on-one meetings, shadowing client calls, and conducting troubleshooting sessions. His efforts contributed to the effective integration of new team members into the organization.