Claas Tido Ochtrop
About Claas Tido Ochtrop
Claas Tido Ochtrop is a Senior Customer Success Manager at Coupa Software, where he has worked since 2017. He specializes in establishing success metrics and aligning customer goals with product capabilities, drawing on extensive experience in customer success roles across various companies in Europe and the United States.
Work at Coupa Software
Claas Tido Ochtrop has been serving as a Customer Success Manager at Coupa Software since 2017. In this role, he focuses on enhancing customer satisfaction and retention through effective management of customer accounts. His responsibilities include establishing and reviewing success metrics, conducting product workshops, and performing regular account check-ins. His work is centered in San Mateo, California, where he has contributed to the company's customer success initiatives for over seven years.
Work at Talend
Since 2015, Claas Tido Ochtrop has held the position of Senior Customer Success Manager Dach at Talend. His role involves developing value roadmaps that align customer goals with Talend's product capabilities. He also conducts quarterly business reviews to ensure client satisfaction. His tenure at Talend has spanned nine years, during which he has utilized his technical and business knowledge to support customer success initiatives in Redwood City, California.
Education and Expertise
Claas Tido Ochtrop studied at Euro Business College Düsseldorf, where he earned a Bachelor of Business Administration in International Business from 1999 to 2002. His educational background provides a solid foundation for his expertise in customer success management. He specializes in establishing success metrics for customer accounts and possesses in-depth technical and business knowledge that supports his role in customer success initiatives.
Previous Work Experience
Claas Tido Ochtrop has a diverse professional background. He worked at Citrix as a Customer Success Manager for Central Europe from 2013 to 2015. Prior to that, he held various roles, including Procurement and Financial Operations Consultant at Deloitte España from 2003 to 2005, and Senior Consultant at Infosys Consulting, Inc. from 2008 to 2013. He also worked at Accenture in multiple capacities, including Functional Design Architect and Consultant for Procurement Processes. His experience spans across multiple countries, including Spain, Switzerland, and the United States.
Key Responsibilities
In his current roles, Claas Tido Ochtrop is responsible for developing value roadmaps that align customer objectives with product capabilities. He conducts product workshops to enhance client understanding of spend management solutions. Additionally, he regularly performs account check-ins and quarterly business reviews to ensure high levels of client satisfaction and retention. His focus on establishing success metrics is critical to driving customer success.