Cyril Delplanque
About Cyril Delplanque
Cyril Delplanque is a Customer Success Manager at Talend, where he has worked since 2019. He has extensive experience in customer relations and technical roles across various companies, including Natixis, Automic Software, and BNP Paribas.
Work at Talend
Cyril Delplanque has been serving as a Customer Success Manager at Talend since 2019. In this role, he focuses on building trusted relationships with customers to deliver value and drive commercial expansion. He manages a portfolio of approximately 25 premier and strategic customer accounts in France. His responsibilities include driving customer adoption, retention, engagement, and expansion for these accounts. Cyril collaborates cross-functionally with sales, support, product, and other teams to optimize platform usage and gather product feedback.
Previous Experience
Before joining Talend, Cyril Delplanque held several positions in various organizations. He worked at Natixis as a Technical Coordinator for six months in 2013. He then served as a Technical Account Manager at Automic Software from 2014 to 2019. Earlier in his career, he worked at LCL as an Operations Analyst for seven months in 2006 and held multiple roles at BNP Paribas, including Operations Engineer and Business Intelligence Administrator from 2007 to 2013. His experience also includes a brief stint as IT support at Pfizer and GlaxoSmithKline in 2006.
Education and Expertise
Cyril Delplanque studied Informatique at Université Paris Cité, where he achieved a DUT from 2001 to 2003. He is currently pursuing studies at the Conservatoire National des Arts et Métiers, focusing on Marketing and achieving Mercatique relationnelle - gestion de la relation client since 2013. Additionally, he is studying Informatique with a focus on Urbanisation et architecture des systèmes d’information and Ingénierie des systèmes décisionnels, both of which he has been pursuing since 2012 and 2013, respectively.
Background
Cyril Delplanque has a diverse professional background with experience in customer success, technical coordination, and operations analysis. His career spans various industries, including finance, pharmaceuticals, and technology. He has worked in multiple roles that required technical expertise and customer relationship management skills. His work locations include Charenton-le-Pont, La Défense, and Montreuil Area in France.