David Lucas
About David Lucas
David Lucas is a Technical Support Engineer at Talend, where he has worked since 2020. He has extensive experience in technical support roles across several companies, including Orange, Veritas Technologies, Scality, and Symantec.
Work at Talend
David Lucas has been employed as a Technical Support Engineer at Talend since 2020. In this role, he manages over 150 customer records across the EMEA region using the company's ERP system. He operates in an international environment, addressing customer support tickets and providing assistance to clients. His responsibilities include writing technical self-help articles to help customers resolve common issues.
Previous Employment History
Before joining Talend, David Lucas held several positions in technical support and system administration. He worked at Orange as a Sysadmin from 2007 to 2009. He then served as a Senior Technical Support Engineer at Veritas Technologies LLC from 2015 to 2019. Prior to that, he was a Service Support Engineer at Scality for eight months in 2019. He also worked at Symantec as a Senior Technical Support Engineer from 2010 to 2015 and at ANPE as a Linux Sysadmin from 2006 to 2007.
Education and Expertise
David Lucas pursued his education at multiple institutions. He studied at Lycée Honoré de Balzac and Lycée de Mitry Mory, where he achieved his Bac in Science. He then attended Université Paris 13, earning a DUT in informatique from 1998 to 2000. Earlier, he studied at Université Paris Cité, where he completed a DEUG in Sciences from 1995 to 1998. His educational background supports his expertise in technical support and system administration.
Technical Writing Contributions
In addition to his technical support role, David Lucas contributes to customer assistance by writing technical self-help articles. These articles are designed to help customers troubleshoot and resolve common issues independently, enhancing the overall customer experience and reducing the volume of support tickets.