Francois Berthenet
About Francois Berthenet
Francois Berthenet is a Support Administrator at Talend, where he has worked since 2017. He manages license extensions, triages technical tickets, and collaborates with various teams to ensure operational efficiency.
Work at Talend
Francois Berthenet has been employed at Talend as a Support Administrator since 2017. In this role, he manages license extensions and migrations, ensuring that clients have the necessary access to Talend's services. He is responsible for triaging technical tickets and assigning them to the appropriate technical teams, facilitating efficient resolution of issues. Additionally, he handles non-technical ticket resolutions and assists in creating accounts on the Support Portal. His collaboration with Sales, Finance, and IT teams contributes to the smooth operation of Talend's support services.
Education and Expertise
Francois Berthenet holds a DEA de Géologie, which he obtained from Pierre and Marie Curie University, where he studied with mention Bien. He also studied at IUT de Cachan, earning a DUT in Informatique CAO (Conception Assistée par Ordinateur). His foundational education includes a BAC D from Lycée Robert Schumann à Colombes. This educational background provides him with a solid foundation in both geological sciences and computer-assisted design, enhancing his capabilities in technical support roles.
Background
Before joining Talend, Francois Berthenet worked at Oracle for 18 years as an Ingénieur aux Opérations from 1998 to 2016. His extensive experience in operations at a leading technology company equipped him with valuable skills in managing technical support and operational processes. This background has contributed to his effectiveness in his current role at Talend, where he applies his knowledge to support clients and collaborate with various teams.
Responsibilities and Collaborations
In his role as Support Administrator at Talend, Francois Berthenet is responsible for managing license extensions and migrations, as well as triaging technical tickets. He collaborates with Sales, Finance, and IT teams to ensure seamless operations within the organization. His responsibilities also include handling non-technical ticket resolutions and assisting in account creation on the Support Portal, demonstrating his versatility in support functions.