Jingyi Lin
About Jingyi Lin
Jingyi Lin is a Technical Support Engineer at Talend, specializing in customer support for Talend products since 2019 in Irvine, California. With a background in Automation Engineering and Information Systems, Lin actively addresses critical issues and collaborates with product teams to enhance customer experiences.
Work at Talend
Jingyi Lin has been employed at Talend as a Technical Support Engineer since 2019. Based in Irvine, California, Lin specializes in providing technical support for Talend products. The role involves maintaining the health of customer environments and identifying critical issues. Lin actively engages with Product Management and Development teams to advocate for customer needs and address product-related issues. Additionally, Lin works closely with specific accounts as a Designated Support Engineer, offering tailored technical support solutions.
Education and Expertise
Jingyi Lin holds a Bachelor of Engineering in Automation Engineer Technology/Technician from Beijing University of Chemical Technology, where they studied from 2013 to 2017. Following this, Lin pursued a Master's degree in Information Systems at Northeastern University, completing the program from 2017 to 2019. This educational background provides a strong foundation in both engineering and information systems, contributing to Lin's expertise in technical support.
Background
Jingyi Lin has a background in engineering and information systems, which supports their role in technical support. With a focus on enhancing customer understanding and use of Talend products, Lin identifies training opportunities for customers. The combination of education and practical experience in technical support roles has equipped Lin with the necessary skills to address customer needs effectively.
Achievements
In the role of Technical Support Engineer, Jingyi Lin has successfully identified and prioritized critical issues, creating action plans to resolve or mitigate them. Lin's proactive approach in engaging with customers and advocating for their needs has contributed to improved customer satisfaction and product usage. The ability to tailor support solutions for specific accounts demonstrates Lin's commitment to providing high-quality technical assistance.