Kapil Harindran
About Kapil Harindran
Kapil Harindran is a Senior Customer Strategic Engineer at Talend, where he has worked since 2018, focusing on account management and customer satisfaction. He previously served as an IT Analyst at Tata Consultancy Services and holds a Bachelor's Degree in Mechanical Engineering from Sri Krishna College of Technology.
Work at Talend
Kapil Harindran has been employed at Talend as a Senior Customer Strategic Engineer since 2018. In this role, he collaborates closely with Customer Success Managers to ensure effective account management and customer satisfaction. He acts as a liaison between customers and the product management and R&D teams, providing valuable feedback from customer interactions. His responsibilities include conducting knowledge sharing through webinars and expert sessions to enhance technical understanding among peers and clients. Additionally, he engages in weekly status meetings with customers to address and resolve critical support issues efficiently.
Previous Experience at Tata Consultancy Services
Before joining Talend, Kapil Harindran worked at Tata Consultancy Services as an IT Analyst from 2014 to 2018. During his four years at Tata Consultancy Services in Chennai, India, he gained experience in various IT-related tasks and contributed to the company's projects. His role involved providing technical support and solutions, which laid the foundation for his later work in customer strategic engineering.
Education and Expertise
Kapil Harindran holds a Bachelor's Degree in Mechanical Engineering from Sri Krishna College of Technology, Coimbatore, where he studied from 2009 to 2013. He completed his high school education at Ursuline English Medium School, Pariyaram, from 1995 to 2007, and studied Mathematics at Chinmaya Vidhyalaya, Taliparamba, from 2007 to 2009. His educational background in engineering provides him with a strong technical foundation that supports his current role in customer strategy and technical guidance.
Technical Guidance and Customer Support
In his current position, Kapil Harindran provides technical guidance to the Technical Support team, facilitating quicker resolution of customer issues. His ability to communicate effectively with both customers and internal teams enhances the overall customer experience. By acting as a bridge between customers and technical teams, he ensures that customer feedback is integrated into product development and support strategies.