Kelly Goon
About Kelly Goon
Kelly Goon is a Technical Support Engineer currently employed at Talend in Irvine, California. With over two decades of experience in technical support roles, he has previously held positions at Quest Software and Dell.
Work at Talend
Kelly Goon has been employed at Talend as a Technical Support Engineer since 2022. In this role, she provides technical assistance and support to clients, ensuring effective use of Talend's data integration and management solutions. Her position is based in Irvine, California, where she collaborates with other technical support professionals to resolve customer issues and enhance user experience.
Previous Experience at Quest Software
Prior to her current role, Kelly Goon worked at Quest Software for a total of 15 years. She initially served as a Technical Support Engineer from 2001 to 2012, where she developed her technical skills and customer service expertise. Subsequently, she advanced to the position of Technical Team Lead from 2016 to 2020, overseeing a team of support engineers and managing complex customer inquiries.
Experience at Dell
Kelly Goon worked at Dell as a Technical Support Lead from 2012 to 2016. In this role, she was responsible for leading a team of technical support staff, providing guidance and ensuring high-quality service delivery to customers. Her experience at Dell contributed to her extensive knowledge in technical support and team management.
Education at University at Buffalo
Kelly Goon attended the University at Buffalo from 1993 to 1997, where she completed her undergraduate studies. This educational background provided her with foundational knowledge and skills that have supported her career in technical support and engineering.
Early Career at Bear Stearns
In 1998, Kelly Goon began her career as a programmer at Bear Stearns, where she worked for five months. This early experience in programming laid the groundwork for her subsequent roles in technical support and engineering.