Marcel Greif
About Marcel Greif
Marcel Greif serves as the Senior Subscription Manager at Talend, where he has worked since 2020. He has extensive experience in subscription management and customer retention, having held various roles at Sovendus prior to his current position.
Work at Talend
Marcel Greif has been serving as the Senior Subscription Manager at Talend since 2020. In this role, he has focused on managing subscription renewals and increasing revenue through upselling strategies. Greif has successfully completed 99% of license renewals by the end of the subscription period, contributing to the company's quarterly results. He has also achieved a retention rate quota attainment of 120.81% in 2021 and 105.00% in 2022 for the SMB and Enterprise customer base in the DACH and CEE territories.
Previous Experience at Sovendus
Prior to his role at Talend, Marcel Greif worked at Sovendus in various capacities. He began as an Account Manager from 2012 to 2014, followed by a position as Technical Integration Manager for seven months in 2011. Greif then served as a Performance Manager from 2015 to 2017, and as a Business Analyst from 2017 to 2019. His final role at Sovendus was as Product Owner from 2019 to 2020. Throughout his tenure, he contributed to various projects that enhanced performance and customer satisfaction.
Education and Expertise
Marcel Greif studied at Duale Hochschule Baden-Württemberg, where he earned a Bachelor of Arts in Kommunikation und Mediastudien from 2008 to 2011. His educational background has equipped him with skills in communication and media studies, which he has applied in his professional roles, particularly in managing customer relationships and subscription strategies.
Achievements in Revenue Growth
During his career, Marcel Greif has demonstrated a strong ability to increase Annual Recurring Revenue (ARR). He achieved uplift or upsell for 83% of the turnover he was responsible for, consistently reaching a minimum of +5% per customer. His proactive approach to minimizing churn and downsell has been instrumental in maintaining customer satisfaction and loyalty.
Forecast Management and Customer Collaboration
Marcel Greif has maintained and adjusted an accurate 120-day forecast to effectively manage customer expectations and company resources. He has proactively collaborated with customers to address potential issues early, which has contributed to his success in retention and revenue growth.