Naila H.
About Naila H.
Naila H. is a Customer Subscription (Renewals) Manager at Talend, where she has worked since 2019. She has a background in managed services and enterprise software, with previous roles at Intuit and Rackspace, and holds an ITIL certification.
Current Role at Talend
Naila H. serves as the Customer Subscription (Renewals) Manager at Talend, a position she has held since 2019. In this role, she focuses on managing customer subscriptions and ensuring renewal processes are efficient and effective. Her responsibilities include overseeing customer relationships and ensuring satisfaction with Talend's services.
Previous Experience at Intuit
Naila H. worked at Intuit as a Software Sales Consultant from 2008 to 2009. During her year at Intuit, she gained experience in software sales, contributing to her understanding of customer needs and software solutions.
Experience at Rackspace
Naila H. was employed at Rackspace, a leading managed cloud company, from 2011 to 2018 as a Service Delivery Manager. Her seven years in this role involved managing service delivery and ensuring high-quality support for clients in London, United Kingdom.
Education and ITIL Certification
Naila H. holds a B.A. (Hons) in Business Studies from Buckinghamshire New University. She also possesses an ITIL certification, which is recognized globally as a standard for IT service management, enhancing her expertise in managed services.
Skills and Expertise
Naila H. has strong skills in managed services, focusing on overseeing IT infrastructure and end-user systems. She demonstrates proficiency in Microsoft Excel and Microsoft Word, which are essential for data analysis and documentation in business operations. Additionally, her expertise in enterprise software indicates a solid background in large-scale software solutions used by organizations.