Ramakanth Arcot
About Ramakanth Arcot
Ramakanth Arcot is a Support Generalist Engineer Level 2 at Talend, where he has worked since 2016. He has a background in software engineering and has held various roles in companies such as Indecomm Global Services, DHL, and IBM.
Work at Talend
Ramakanth Arcot has been employed at Talend as a Support Generalist Engineer Level 2 since 2016. In this role, he provides Designated Support Engineer services for large strategic cloud customers. He is involved in organizing regular research and development meetings to address support-related queries and review feature requests. Additionally, he leads and mentors team members specifically on Talend cloud technologies, contributing to the overall efficiency and effectiveness of the support team.
Previous Work Experience
Prior to his current role at Talend, Ramakanth Arcot held several positions in various organizations. He worked at Indecomm Global Services as a QA Engineer for 9 months in Bangalore, India, from 2011 to 2012. He also completed an internship as a BI Developer at DHL in Bonn, Germany, from 2015 to 2016. Additionally, he served as an Analyst at Serco for 11 months in Hyderabad, India, from 2010 to 2011, and had a brief internship at IBM in Germany in 2015.
Education and Expertise
Ramakanth Arcot has a solid educational background in computer science and software engineering. He earned a Bachelor's degree in Computer Science & Engineering from Avanthi Institute of Engineering & Technology, completing his studies from 2005 to 2009. He then pursued a Master's degree in Computer Software Engineering at Hochschule Hof, which he completed from 2014 to 2016. His academic foundation supports his expertise in cloud technologies and engineering.
Contributions to Knowledge Base
In his current role at Talend, Ramakanth Arcot contributes to an online Knowledge Base by documenting resolved issues and solutions. This practice enhances the accessibility of information for both team members and customers, facilitating better support and service delivery. His commitment to knowledge sharing reflects his dedication to improving operational efficiency.
Research and Development Initiatives
Ramakanth Arcot organizes regular research and development meetings focused on addressing support-related queries and reviewing feature requests. These initiatives aim to foster collaboration and innovation within the support team, ensuring that customer needs are met effectively. His leadership in these meetings helps align team efforts with organizational goals.