Robert Kittles
About Robert Kittles
Robert Kittles is a Customer Support Manager with extensive experience in team management and customer service enhancement. He has held leadership roles at Talend, INAP, and Cogeco Peer 1, where he developed processes to improve customer satisfaction and managed support teams effectively.
Work at Talend
Robert Kittles has been serving as the Customer Support Manager at Talend since 2021. In this role, he focuses on enhancing the customer experience through the development of multiple processes and procedures. He implements proactive solutions to maintain high Customer Satisfaction (CSAT) and Net Promoter Scores (NPS). Kittles also creates schedules based on ticket and call data to ensure alignment with business needs. His responsibilities include performing quality assessments on tickets and phone interactions to drive team improvement.
Previous Experience at INAP
Prior to his current position, Robert Kittles worked at INAP as the Senior Manager of Cloud Services Support from 2017 to 2020. During his three years in this role, he was based in the Greater Atlanta Area. His responsibilities included managing customer support operations and leading initiatives to improve service delivery.
Experience at Cogeco Peer 1
Robert Kittles held the position of Technical Support Manager at Cogeco Peer 1 from 2008 to 2016, a tenure of eight years in Atlanta. In this role, he managed a team comprising eight Level 2 administrators and three Level 3 administrators during the third shift. His leadership contributed to the effective management of technical support services.
Team Management and Development
In his current and previous roles, Robert Kittles has demonstrated a commitment to team management and development. He conducts interviews and assesses potential candidates for team positions. Kittles holds bi-weekly one-on-one meetings with team members to motivate them and address any performance issues. His approach emphasizes continuous improvement and support for his team.