Sébastien Reynaud
About Sébastien Reynaud
Sébastien Reynaud serves as the Lead Customer Success Manager at Talend, where he oversees customer success for over 30 clients in the EMEA region. He has extensive experience in customer success and project management, having held various roles at companies such as Prima Solutions, RVR Systems, and CA Technologies.
Work at Talend
Sébastien Reynaud serves as the Lead Customer Success Manager at Talend, a position he has held since 2020. In this role, he manages customer success for over 30 clients across the EMEA region, including major companies such as BNPP, AXA, Michelin, and ADP. His responsibilities include driving onboarding processes, ensuring product usage and adoption, and managing renewals. He focuses on preventing churn and enhancing both gross and net retention rates. To facilitate customer success management, he utilizes tools such as Gainsight and Salesforce.
Previous Experience
Before joining Talend, Sébastien Reynaud held various roles in customer success and project management. He worked at CA Technologies as a Professional Services - Customer Success Manager from 2018 to 2020. Prior to that, he was the Professional Services Deputy Director at Prima Solutions from 2014 to 2018. His earlier career includes positions as a Product Manager at RVR Systems, Manager/Head of Project Leaders & Business Analysts at Linedata, and Project Leader/Business Analyst at Prima Solutions. He also worked as a Project Leader at CSC from 1998 to 2003.
Education and Expertise
Sébastien Reynaud studied at ESIGELEC: ÉCOLE D'INGÉNIEURS-ES GÉNÉRALISTES, where he achieved an engineering degree in IT from 1995 to 1998. Earlier, he attended Lycée Vauvenargues in Aix en Provence, where he completed his Baccalauréat C in Mathematics in 1992. He is currently pursuing DAMA certification (DMBOK) to further enhance his expertise in data management and customer success.
Background
Sébastien Reynaud has a diverse professional background that spans over two decades in the technology and customer success sectors. His career began at CSC, where he worked as a Project Leader from 1998 to 2003, including experience in Australia. He then transitioned to various roles in project management and customer success, accumulating extensive experience in managing client relationships and driving project outcomes across multiple organizations.