Joern Schulze Koehling
About Joern Schulze Koehling
Joern Schulze Koehling is a Client Success Manager at Talentquest, where he has worked since 2015. He previously held various roles at Alere, Inc. and studied Marketing and Business Economics in Germany.
Work at TalentQuest
Joern Schulze Koehling has served as a Client Success Manager at TalentQuest since 2015. In this role, he oversees the implementation of TalentQuest software for clients, ensuring they receive comprehensive training on its use and best practices. He coordinates internal resources to meet client deliverables efficiently and addresses escalated client concerns to maintain high levels of client satisfaction. His contributions include suggesting improvements to processes and procedures to align with established goals, as well as identifying revenue opportunities within existing client accounts and through referrals.
Previous Experience at Alere, Inc.
Prior to joining TalentQuest, Joern Schulze Koehling worked at Alere, Inc. in various roles from 2011 to 2015. He began as a Product Specialist and Implementation Consultant, where he spent three years in North Chicago, Illinois. He then transitioned to the role of Implementation Manager and Business Development for eight months. Additionally, he served as Anticoagulation Solutions Market Development Support EME for two years. His experience at Alere involved product implementation and market development, contributing to his expertise in client management.
Education and Expertise
Joern Schulze Koehling studied Marketing and Business Economics at Berufskolleg an Der Lindenstraße Köln from 2002 to 2004. This educational background provided him with foundational knowledge in marketing strategies and economic principles, which he applies in his current role as a Client Success Manager. His expertise in client relations and software implementation is supported by his academic training and extensive professional experience.
Client Success and Satisfaction
In his role at TalentQuest, Joern Schulze Koehling has been instrumental in ensuring client satisfaction. He focuses on resolving escalated client concerns effectively, which contributes to maintaining high levels of client satisfaction. His proactive approach in overseeing software implementation and training clients on best practices has established him as a key figure in enhancing the client experience at TalentQuest.