Kelly Madison
About Kelly Madison
Kelly Madison serves as the Director of Client Success at Corcentric, a position she has held since 2023. With over two decades of experience in client relationship management, she has held various roles at notable companies including TalentQuest and HRS/Towers Perrin.
Current Role at Corcentric
Kelly Madison serves as the Director of Customer Success at Corcentric, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her experience in customer success management contributes to her ability to foster strong relationships with clients and drive business outcomes.
Previous Experience at TalentQuest
Kelly Madison worked at TalentQuest as a Client Relationship Manager from 2011 to 2012. After a brief hiatus, she returned to TalentQuest in 2013 and has since held the position of Director of Client Success for 11 years. Her tenure at TalentQuest has involved managing client relationships and enhancing customer engagement strategies.
Career Background
Kelly Madison has a diverse career background that includes various roles in customer success and management. She worked at HRS/Towers Perrin in multiple capacities, including Analyst, Account Manager, and Associate, from 2005 to 2011. Additionally, she held positions at Corcentric as a Customer Journey Manager and Sr Manager, Customer Success, from 2019 to 2023.
Educational Background
Kelly Madison earned a Bachelor's degree in Management from the Georgia Institute of Technology. Her studies spanned from 2001 to 2005, providing her with a solid foundation in management principles that she applies in her professional roles.
Early Career Experience
Kelly Madison began her career at Cap Gemini, where she worked as a Production Assistant and later as a Recruiting Coordinator from 1999 to 2001. This early experience laid the groundwork for her future roles in client management and customer success.