Alex Vieira
About Alex Vieira
Alex Vieira is an Enablement Consultant II at Talkdesk in San Francisco, California, with a background in system architecture and network operations.
Current Role at Talkdesk
Alex Vieira is currently working as an Enablement Consultant II at Talkdesk, based in San Francisco, California. He is actively involved in the Center of Excellence (CoE) team, where he is responsible for supporting all Professional Services teams and Certified Implementation Partners. Alex plays a key role in ensuring that the Global Partner ecosystem aligns with Talkdesk International strategy and is engaged in the product development cycle to facilitate successful project deployments.
Previous Experience at IBM
Alex Vieira worked at IBM as a System Architect - MaaS360 from 2016 to 2021 in Blue Bell, Pennsylvania. During his five-year tenure at IBM, he gained extensive experience in system architecture, contributing to the development and maintenance of the MaaS360 platform. His role involved ensuring the seamless integration of technology and strategic planning for enterprise mobility solutions.
Network Operations Center Technician at Police and Fire Federal Credit Union
In 2015, Alex Vieira served as a Network Operations Center Technician at the Police and Fire Federal Credit Union for a period of three months. His responsibilities included monitoring network activities, troubleshooting technical issues, and maintaining the integrity of the credit union's IT infrastructure.
Education in Information Sciences and Technologies
Alex Vieira studied at Penn State University, where he earned a Bachelor's of Science in Information Sciences and Technologies from 2010 to 2014. His academic background provided him with a solid foundation in information systems, network technologies, and software development. His educational experience has significantly contributed to his expertise in the technology sector.
Passion for Innovative Technology
Alex Vieira is passionate about using innovative and efficient technology in professional settings. He enjoys learning new processes and applications within business technology, which drives his active engagement in the product development cycles at Talkdesk. His approach is inspired by Tony Robbins' mantra: 'If you do what you've always done, you'll get what you've always gotten.' This philosophy propels him to continuously seek improvements and novel solutions in his work.