Alexandre Costa
About Alexandre Costa
Alexandre Costa is a Tech Support professional currently working at Talkdesk in Lisbon, Portugal, with a background in customer and technical support roles at various companies including Electronic Arts and Arvato.
Current Position at Talkdesk
Alexandre Costa is currently employed at Talkdesk as a Tech Support professional based in Lisbon, Portugal. His responsibilities include assisting customers with technical issues, managing customer queries, and ensuring high-quality service delivery. He is experienced in working 24/7 rotating shifts and working from home outside office hours, demonstrating flexibility and dedication to his role.
Previous Role at Electronic Arts
Between 2017 and 2019, Alexandre Costa worked at Electronic Arts (EA) in County Galway, Ireland, serving as a Games Advisor. Over his two-year tenure, he assisted gamers with troubleshooting gaming issues and provided support for various gaming platforms. This experience allowed him to develop strong communication and technical support skills, catering to a diverse clientele.
Customer Support Role at Arvato
From 2016 to 2017, Alexandre Costa worked at Arvato in Lisbon, Portugal, for 9 months as a Customer Support Representative. In this capacity, he handled customer inquiries, provided solutions to various issues, and ensured customer satisfaction. His role required strong problem-solving skills and the ability to manage multiple tasks efficiently.
Technical Support Experience at Sitel and SELLBYTEL Group
Alexandre Costa has a background in technical support, having worked at Sitel from 2015 to 2016 and at SELLBYTEL Group in 2015. At Sitel, he served as a Technical Support Advisor for 8 months, assisting customers with technical issues related to various products and services. At SELLBYTEL Group, he worked for 5 months in a similar capacity, providing technical assistance and ensuring customer satisfaction.
Education at ETIC Escola de Tecnologias Inovação e Criação
Alexandre Costa studied at ETIC Escola de Tecnologias Inovação e Criação, where he pursued a course in Design Gráfico and achieved a High School Diploma from 2008 to 2011. His education laid a strong foundation in innovative technologies and design principles, contributing to his technical proficiency and problem-solving abilities in his professional career.