Alexandre De Paula T. M. Franco
About Alexandre De Paula T. M. Franco
Alexandre De Paula T. M. Franco is an Enterprise Customer Success Manager at Talkdesk in São Paulo, Brazil, with over 15 years of experience in client services and business operations.
Title
Alexandre De Paula T. M. Franco holds the title of Enterprise Customer Success Manager for the LATAM region. He is currently based in São Paulo, Brazil, and works at Talkdesk.
Professional Experience at Talkdesk
Alexandre De Paula T. M. Franco is currently employed at Talkdesk as an Enterprise Customer Success Manager for the LATAM region. His role focuses on managing customer relationships and ensuring successful service delivery to enterprise clients throughout Latin America.
Previous Roles at Marjorie&Co
Before joining Talkdesk, Alexandre De Paula T. M. Franco worked at Marjorie&Co in various capacities. He served as a Senior Manager of Operations and Customer Relations from 2019 to 2021 in Americana, São Paulo. Prior to this, he was an Independent Business Operations Consultant at the same company from 2018 to 2019.
Career at IBM
From 2005 to 2012, Alexandre De Paula T. M. Franco held multiple roles at IBM in Hortolândia, São Paulo. These included positions such as America's Group Advocate Manager for High Value Fulfillment, Customer Support Operations Manager, Backoffice Operations Team Leader, and Customer Support Representative. He was involved in customer services within the Integrated Supply Chain (ISC) division and participated in IBM's talent programs like Top Talent, Business and Technical Leadership resource, and Blue Talent.
Educational Background
Alexandre De Paula T. M. Franco studied International Business Administration at Universidade Metodista de Piracicaba, where he received a Bachelor’s degree from 2000 to 2005. He also attended Marietta College, focusing on International Business Administration and consulting, English, Leadership, and Business Consulting through an international exchange program in 2003.
Achievements and Recognitions
During his academic career, Alexandre De Paula T. M. Franco was awarded the Bert T. Glaze Award for the best consulting project in fall 2004 at Marietta College. He has also been a motivational and leadership speaker for over 8 years, often lecturing as a volunteer at local universities.