Alfonso Cano Rodriguez
About Alfonso Cano Rodriguez
Alfonso Cano Rodriguez is the Director of AI, Automation & Strategic Sales for EMEA & APAC at Talkdesk, with over two decades of experience in enhancing customer experience through CCaaS, AI, CRM, and CDP technologies.
Company
Alfonso Cano Rodriguez is currently employed at Talkdesk, where he serves as the Director of AI, Automation & Strategic Sales for the EMEA & APAC regions. Talkdesk is a global leader in customer experience solutions, leveraging Contact Center as a Service (CCaaS), artificial intelligence, and other advanced technologies.
Title
As Director, AI | Automation & Strategic Sales - EMEA & APAC at Talkdesk, Alfonso Cano Rodriguez oversees initiatives aimed at integrating AI and automation into strategic sales operations across Europe, the Middle East, Africa, and Asia-Pacific regions. His role includes driving sales and boosting the adoption of cutting-edge technologies to enhance customer experiences.
Education and Expertise
Alfonso Cano Rodriguez holds a Professional Doctorate in Engineering in Management Systems Design from Eindhoven University of Technology. He also earned a Master in Engineering (M.Eng.) in Technical Management from Fachhochschule Oldenburg/Ostfriesland/Wilhelmshaven and a Diploma in Industrial Engineering with a minor in systems from Tecnológico de Monterrey. His educational background has equipped him with a robust foundation in technical management and engineering design.
Career Background
Alfonso Cano Rodriguez has a diverse professional history. Prior to his current role at Talkdesk, he served as Director, AI Sales Specialist for a year in Berlin, Germany. He worked at Genesys as Director, Sales Specialist Digital & AI - EMEA for two years and at LivePerson as Senior Enterprise Sales Specialist for three years. He also gained experience at MHP – A Porsche Company as Senior CIO Advisory Consultant, at Oracle as Principal Sales Consultant for five years, and at Knowledge Innovation as a Business Consultant.
Skills and Global Experience
Alfonso Cano Rodriguez brings extensive expertise in enhancing customer experience through the integration of CCaaS, AI, CRM, and CDP technologies. Fluent in German, English, and Spanish, he effectively communicates in multilingual and multicultural environments. Having worked across every continent, he possesses invaluable global experience, making him adept at translating customer experience requirements into actionable solutions within the Contact Center industry.