Alicia Mercado
About Alicia Mercado
Alicia Mercado is the Senior Director of People Operations at Talkdesk, with over a decade of experience in HR operations and service delivery, including significant roles at Comcast and Tanium.
Current Title and Role
Alicia Mercado is currently serving as the Senior Director of People Operations at Talkdesk. In this capacity, she is responsible for overseeing the people operations function, focusing on optimizing HR processes and enhancing employee experiences. Her role involves strategic leadership in human resources management, driving operational efficiency, and aligning HR initiatives with the overall business objectives.
Work Experience at Tanium
From 2021 to 2023, Alicia Mercado held the position of Director of HR Operations at Tanium based in Philadelphia, Pennsylvania, United States. During her tenure, she contributed to the HR operations landscape, managing various HR functions, streamlining processes, and ensuring effective service delivery within the organization.
HR Roles at Comcast
Alicia Mercado has extensive experience working at Comcast in a variety of HR roles. She started as Senior Coordinator, Executive Recruitment (2012-2014), then participated in the HR Operations Leadership Rotation Program (2014-2015). She progressed to Manager, HR Service Delivery (2015-2018), followed by Senior Manager, HR Service Delivery (2018-2020), and finally served as Director, HR Service Delivery (2020-2021) in Philadelphia. This progression highlights her growth and increasing responsibilities in HR service delivery.
Education Background
Alicia Mercado holds a Bachelor of Arts in Communications from Arcadia University, having studied there from 2006 to 2010. This educational foundation laid the groundwork for her career in human resources, blending communication skills with HR management practices.
Talent Acquisition and Early Career
Before her tenure at Comcast, Alicia Mercado worked as a Talent Acquisition Consultant at ManpowerGroup (2010-2012) in Greater Philadelphia Area. Prior to that, she gained experience as a Human Resources Specialist at Target (2009-2010) in Abington, PA. These roles provided her with a solid foundation in talent acquisition and HR operations, which she further developed throughout her career.