Ana Afonso
About Ana Afonso
Ana Afonso is a Senior Engineering Manager at Talkdesk in Lisbon, Portugal, with extensive experience in software development and engineering management.
Company
Ana Afonso is currently working as a Senior Engineering Manager at Talkdesk in the Lisbon Area, Portugal. Prior to this, she has held various positions at Infinera, Coriant, Inc., and Nokia Siemens Networks. The companies she has been associated with are prominent in the tech industry, specializing in software, telecommunications, and engineering domains.
Title
Ana holds the position of Senior Engineering Manager at Talkdesk. Her role involves overseeing two teams within the Core Platform Cluster. She is responsible for creating and managing strategic implementation plans, collaborating with product management, and measuring key success metrics.
Education and Expertise
Ana Afonso studied Computer Science and earned an Engineer's degree from Faculdade de Ciências e Tecnologia da Universidade NOVA de Lisboa, completing her studies between 1996 and 2001. Her expertise includes managing distributed teams, implementing AI and automation solutions, scaling operations, and enhancing customer experience through technology.
Background
Ana's professional journey spans multiple esteemed organizations. She began her career as a Software Developer at Altitude, later taking on roles at Siemens and Nokia Siemens Networks. She transitioned to Coriant, Inc. as a Team Leader and Engineering Manager and then moved to Infinera as a SW Project Manager and Engineering Manager. Her extensive background in engineering has equipped her with skills in integrating cloud-native architectures, leveraging data for operational improvements, and managing large-scale projects.
Achievements
Throughout her career, Ana has been instrumental in leading teams to deliver highly scalable distributed systems. At Talkdesk, she focuses on process improvements, team mentoring, and strategic planning. She has experience enhancing agent productivity, improving customer experience through technology, and has been pivotal in integrating AI and automation solutions. Her role involves significant responsibilities in hiring, onboarding, and developing team competencies.