Ana Domingues García
About Ana Domingues García
Ana Domingues García is the Director of Product Management at Talkdesk in Lisboa, Portugal, with extensive experience in product management and digital strategy across various industries and markets.
Title: Director Of Product Management
Ana Domingues García currently serves as the Director of Product Management at Talkdesk in Lisboa, Portugal. In this role, she leads product innovation and oversees the integration of third-party communication applications, such as chatbots, to enhance customer service experiences. She also implements AI-infused digital orchestration to bolster support operations across various digital channels. Her responsibilities include defining digital and mobile product strategies that align with customer needs and business objectives.
Professional Experience at Talkdesk
Ana Domingues García is currently shaping the digital landscape at Talkdesk as the Director of Product Management. She spearheaded the development of the 'Digital Automation Platform,' which integrates various communication technologies into Talkdesk's products. Her strategic initiatives also include the implementation of AI-driven digital orchestration, aimed at improving customer service efficiency and experiences. Ana's focus on leveraging AI and automation signifies her commitment to enhancing agent productivity and motivation.
Past Roles in Product Management
Ana Domingues Garcia has a rich background in product management, having previously held key positions at several tech-forward companies. She worked as a Product Lead at Wallapop from 2020 to 2022, and at Skyscanner from 2016 to 2020, gaining extensive experience in digital and mobile product management. Prior to that, she served as a Senior Product Manager at PackLink.com between 2014 and 2016 and as a Digital and Mobile Product Consultant at Kimia from 2013 to 2014. Each of these roles contributed to her data-driven, customer-focused approach to product strategy.
Education and Expertise
Ana Domingues García has comprehensive academic qualifications that support her extensive career in product management. She earned a Master in Web Analytics from KSchool (2010-2011) and a Master in Business Studies from Michael Smurfit Graduate School of Business (1993-1994). Additionally, she completed an Erasmus Course in English & Communication at Trinity College Dublin (1991-1992) and holds a degree in English & Communication Studies from Universidad de León (1987-1992). Her educational background underpins her multilingual and multicultural expertise, which includes fluency in Spanish, English, French, Portuguese, and proficiency in Italian and German.
Experience in Diverse Markets and Industries
Ana Domingues García has worked in various industries and markets, including travel, mobile leisure & entertainment, telecommunications, and shipping. She has managed products across different regions such as South America, Scandinavia, the UK, Spain, Italy, Germany, and France. Her ability to navigate diverse markets and her extensive experience have enabled her to leverage data-driven strategies effectively, incorporating new technologies into existing systems and scaling support operations.