Ana Duarte
About Ana Duarte
Ana Duarte is a Senior Technical Writer at Talkdesk in Porto, with extensive experience in journalism, communications management, and technical writing.
Current Role at Talkdesk
Ana Duarte currently holds the position of Senior Technical Writer at Talkdesk, where she is based in Porto. In this role, she likely creates and manages documentation, collaborates with product managers, engineers, and other stakeholders, and may be involved in developing user guides and help documentation for software products. Her experience also suggests she could work with AI and automation technologies and cloud-based solutions.
Professional Experience
Ana Duarte has a diverse career in communication and journalism. Her previous roles include working as a Journalist at Impacting.Digital for 10 months in 2019, a Communications Manager at Triggerise and Tonic App each for 6 months, and a Freelance Journalist at E-Konomista Portugal for one year from 2017 to 2018. She also held a long-term position as a Communications Manager and Solutions Analyst at Patient Innovation from 2015 to 2019. Furthermore, Ana worked as a News Correspondent for O Jogo from 2012 to 2017 and as a Journalist at Público for 3 months in 2012.
Educational Background
Ana Duarte has an extensive educational background. She completed a Master's degree in Communication and Media Studies, Journalism from Universidade do Porto from 2011 to 2013. She achieved a Master's Executive degree focused on Entrepreneurship, Innovation, and Management from Católica Lisbon School of Business and Economics in 2016. Additionally, she studied Social Innovation and Entrepreneurship at the same institution, collaborating with the EIB Institute in 2017. She further enhanced her skills with courses in Coding for Writers and Social Innovation through Udemy and She Codes, respectively.
Journalism and Media Background
Ana's career in journalism began at A Voz Local and Jornal de Lousada, where she worked as a Journalist from 2011 to 2012. She continued as a News Correspondent for O Jogo and briefly worked at Público. Her academic background in Communication and Media Studies and extensive work in journalism demonstrates her strong foundation in the industry. Ana's interests span media, journalism, communication, sports, innovation, tech, cinema, computer science, literature, and philosophy, highlighting her multifaceted expertise and interests.