Ana Manso
About Ana Manso
Ana Manso is a Quality Assurance Engineer at Talkdesk in Açores, Portugal, with a background in organizational psychology and diverse experience in human resources and quality assurance roles.
Quality Assurance Engineer at Talkdesk
Ana Manso currently works as a Quality Assurance Engineer at Talkdesk in Açores, Portugal. She transitioned to this role after serving as a Quality Assurance Specialist from 2020 to 2022 in Lisbon. At Talkdesk, she leverages her background in organizational psychology to identify and address software bugs effectively.
Career Transition from Human Resources to Quality Assurance
Ana Manso began her professional journey in human resources with Plural - Cooperativa Farmacêutica, Crl, initially as a Human Resources Curricular Intern and later as a Human Resources Intern. She then transitioned to Talkdesk, where she started as a Talent Sourcer before moving into quality assurance roles. This career progression underscores her versatility and adaptability.
Educational Background in Organizational Psychology
Ana Manso earned an Integrated Master's degree in Occupational and Organizations Psychology from Universidade de Coimbra. Her education, completed over five years from 2013 to 2018, provides her with valuable insights into employee behavior and organizational dynamics, which she applies in her quality assurance role at Talkdesk.
Geographical Work Experience in Portugal
Ana Manso has accumulated diverse work experience across multiple locations in Portugal. She has worked in Lisbon and Açores, as well as in the Coimbra area during her earlier roles. This geographical diversity has given her a broader perspective within the same company, Talkdesk.
Talkdesk Contact Center Solutions
Talkdesk, founded in 2011, offers AI-powered cloud contact center solutions. The company has a global presence with locations in London, Porto, Coimbra, and its headquarters in San Francisco. Talkdesk boasts over 60 pre-built integrations and more than 30 security certifications. The Talkdesk CX Cloud platform enhances customer loyalty and retention through features like customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics. The platform also employs generative AI to automate customer self-service and empower agents.