Ana Martins
About Ana Martins
Ana Martins is a Product Operations Manager at Talkdesk, based in Faro, Portugal, with extensive experience in operations management across the IT and banking sectors.
Current Role at Talkdesk
Ana Martins is the Product Operations Manager | Global at Talkdesk, based in Faro, Portugal. She began this role in August 2021. In this capacity, she is responsible for optimizing product operations on a global scale. Her responsibilities include managing and improving product workflows and processes, as well as collaborating with various teams across different regions. Ana likely integrates new technologies to enhance product operations and implements AI-powered solutions to streamline tasks.
Previous Experience with Microsoft
Ana Martins spent several years at Microsoft, holding multiple roles in different locations. From 2018 to 2021, she was an Operations Program Manager | Global in Ireland, focusing on operations management at a global level. Prior to that, from 2016 to 2018, she worked as an Operations Deal Manager in Ireland, managing various operations-related deals. Her initial role at Microsoft was as a Business Program Manager | Graduate Program, based in Lisbon, Portugal from 2014 to 2016.
Education and Academic Background
Ana Martins holds a PostGrad in Computer Science from the Dublin Institute of Technology, completed from 2017 to 2019. She also has a Post Graduation in Economics from Instituto Superior de Ciências do Trabalho e da Empresa (ISCTE), which she completed in 2013. Additionally, Ana holds a Bachelor's degree in Economics from ISCTE, earned in 2012. Her educational background supports her strong analytical and operations management skills.
Role at Adevinta
Ana Martins worked at Adevinta as the Operational Excellence Manager | Central Function in 2021 for four months in Barcelona, Spain. During her short tenure at Adevinta, she was involved in elevating operational standards and ensuring excellence within central functions. This role likely involved close collaboration with different departments to optimize operational processes.
Early Career and Teaching Experience
Before her tenure at Adevinta and Microsoft, Ana Martins worked at Millennium bcp in Lisbon as a Large Corporate Accounts Management Trainee from 2013 to 2014. Here, she managed relationships with large corporate clients. Additionally, she served as an Economics Teaching Assistant at ISCTE-IUL from 2012 to 2013. These early roles helped Ana develop a robust foundation in both the banking and academic sectors.