Ana Mimoso
About Ana Mimoso
Ana Mimoso is a Software Engineer at Talkdesk in Lisbon, Portugal, specializing in AI-powered cloud contact center solutions.
Title
Ana Mimoso is a Software Engineer currently working at Talkdesk in the Lisbon Area, Portugal. She started at Talkdesk in October 2019 and has been with the company for over 4 years.
Background
Ana Mimoso has a solid background in software engineering. Initially, she worked as a Tech Dojo at Talkdesk for 5 months in 2019, also in the Lisbon Area, Portugal. Her career at Talkdesk showcases her long-term commitment and continuous development within the same company.
Current Role at Talkdesk
As a Software Engineer at Talkdesk, Ana Mimoso focuses on AI-powered cloud contact center solutions. Her work involves developing applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics. She contributes to projects leveraging generative AI to automate customer self-service and enhance agent capabilities.
Technical Projects and Skills
Ana Mimoso works on essential projects that feature a global communications network, ensuring high reliability and call quality. She is involved in the integration of over 60 pre-built integrations into the Talkdesk platform and ensuring the platform's security, which holds over 30 security certifications. Her work employs a microservices-based, cloud-native architecture for flexible deployment options and develops industry-specific solutions with pre-integrated core systems and workflows.
Focus on Analytics and AI
Ana Mimoso plays a key role in developing tools for real-time customer experience analytics and insights. She utilizes AI to manage, develop, and improve overall agent experience and efficiency, significantly contributing to the advanced capabilities of the Talkdesk platform.