André Grilo
About André Grilo
André Grilo is a Senior Manager in Strategic Customer Success at Talkdesk with extensive experience in customer success management and a background in engineering and research.
Title at Talkdesk
André Grilo holds the position of Senior Manager, Strategic Customer Success at Talkdesk. His role involves managing strategic relationships with clients to ensure their success and satisfaction with the company's products and services.
Previous Roles at Talkdesk
Before his current role, André Grilo served in multiple positions at Talkdesk. From 2022 to 2023, he was the Team Manager for Enterprise Customer Success in EMEA & LATAM. Prior to that, he was the Strategic Customer Success Manager for 11 months between 2021 and 2022. He also worked as an Enterprise Customer Success Manager for 2 years from 2019 to 2021.
Professional Experience at AGORA SYS
André Grilo worked in various roles at AGORA SYS. In 2019, he was the Sales Manager for Portugal, based in the Lisbon region. From 2018 to 2019, he managed operations, and from 2017 to 2018, he headed the Service Desk. Earlier, he was the Head of Customer Service from 2016 to 2017 and a Support Engineer from 2014 to 2016. Additionally, he served as a Software Engineer at AGORA from 2012 to 2014.
Research and Academic Background
André Grilo has a notable background in research and academia. He was a Video Analytics Researcher at Observit / Instituto Superior Técnico in 2012 and a Fellowship member of the PAVIS Group at the Istituto Italiano di Tecnologia in 2011. He also conducted research as a Junior Image Segmentation Researcher at Instituto Superior Técnico from 2009 to 2010. He earned his Master's degree in Electrical and Computer Engineering from Instituto Superior Técnico, where he studied from 2005 to 2011.