André Marques
About André Marques
André Marques is a Network Engineer at Talkdesk in Porto, Portugal, with over a decade of experience in technical support and network engineering roles.
Company
André Marques is currently working at Talkdesk as a Network Engineer. Talkdesk is a global customer experience leader for customer-centric enterprises.
Title
André Marques holds the title of Network Engineer at Talkdesk in Porto, Portugal. This role involves managing and optimizing network infrastructure.
Education and Expertise
André Marques has studied Computer Engineering at Universitat Oberta de Catalunya, and Teaching English and French as a Second or Foreign Language at Universidade do Porto, where he achieved a Master’s Degree. He also holds a Bachelor's Degree in Foreign Languages and Literatures from Universidade do Porto.
Background
André Marques began his career as an English and French Teacher at Escola Básica Júlio-Saul Dias for nine months. He then transitioned to the IT industry, working as a First Line Analyst and then as a Second Line Analyst at Computacenter in Barcelona, Spain over a six-year period. He moved to Talkdesk, where he has held various roles, progressing from Technical Support Representative to Network Engineer over the past four years.
Experience at Talkdesk
At Talkdesk, André Marques has gained diverse experience, initially working as a Technical Support Representative from 2019 to 2020, then as a Technical Support Engineer from 2020 to 2021, and has been serving as a Network Engineer since. His roles have involved providing comprehensive technical support and now focus on optimizing network operations.