Andre Santos
About Andre Santos
Andre Santos is a Senior Product Manager at Talkdesk in Lisbon, Portugal, with extensive experience in product management and marketing roles across various companies.
Senior Product Manager at Talkdesk
Andre Santos currently holds the position of Senior Product Manager at Talkdesk in Lisbon, Portugal. In this role, he defined the North Star and vision for the Performance Management product and implemented a gamification system to differentiate it from competitors. He is also responsible for prioritizing developments for the Workforce Management (WFM) product in alignment with company goals and worked on the go-to-market strategy for the Performance Management product. Additionally, Andre collaborates with the UX team on discovery sessions to define features for the Performance Management product.
Work History at Bee Engineering Portugal
From 2017 to 2021, Andre Santos served as a Product Manager at Bee Engineering Portugal, located in the Lisbon Area. His tenure lasted four years, during which he focused on managing products and guiding them from conception to launch.
Roles at Bica Studios and Electronic Arts
Andre Santos worked at Bica Studios as a Product Manager from 2015 to 2017 and as a Marketing and QA Manager from 2013 to 2015. Prior to that, he spent time at Electronic Arts as a Marketing Assistant from 2009 to 2013 and as a Videogame Tester in 2009 and in 2013. His experiences at these companies helped him develop a diverse skill set in product management, marketing, and quality assurance.
Early Career and Education
Andre Santos started his career as a Jr. Product Manager at Concentra, Produtos para Crianças, SA, where he worked from 2001 to 2008. He then served as a Store Manager at MultipleZones, S.A. in 2008. In terms of education, Andre studied Multimedia at ETIC from 1998 to 2001. He also took workshops in Social Media Marketing & Strategy at EDIT in 2014 and Productized Masterclasses in 2021, enhancing his expertise in both social media marketing and product management.