Andrea A. Jara
About Andrea A. Jara
Andrea A. Jara is the Customer Success Global Ambassador at Talkdesk in Lisbon, Portugal, with a background in behavior and trend analytics and over 16 years of experience in both corporate and academic settings.
Current Role at Talkdesk
Andrea A. Jara is currently serving as the Customer Success Global Ambassador at Talkdesk in Lisbon, Portugal. In this role, she applies her extensive experience in customer success management to enhance customer satisfaction and promote effective communication between clients and the company.
Previous Experience at Talkdesk
Before her current position, Andrea worked as a Customer Success Manager at Talkdesk from 2021 to 2023 in Lisbon, Portugal. During her two-year tenure, she developed strategies to improve client retention and satisfaction, effectively managing customer relations and support.
Managerial Roles at Teleperformance
Andrea held several key positions at Teleperformance in Lisbon, Portugal. From 2020 to 2021, she served as Contact Center Manager, overseeing daily operations and ensuring high service levels. Prior to that, she was an Account Contact Center Manager for 10 months from 2019 to 2020 and a Senior Supervisor from 2017 to 2019, managing team performance and workflow processes effectively.
Academic Positions and Research
Andrea has a strong academic background with roles such as Research Fellow at Cornell University from 2016 to 2017 and a Training and Research Assistantship at Universidad de Sevilla from 2012 to 2015. Additionally, she shared her knowledge as a Teaching Assistant at the University of North Texas in 2013. Her work primarily focused on research projects and studies in anthropology and behavioral sciences.
Educational Background
Andrea holds a Doctor of Philosophy (PhD) from the University of Lisbon, which she completed from 2017 to 2021. She also pursued graduate studies in Anthropology and Behavioral Sciences at Cornell University from 2016 to 2017. Andrea earned her MA in Anthropology and a Bachelor's degree in Pedagogy from Universidad de Sevilla, completing these programs in 2015 and 2013, respectively.