Ann O'shea

Ann O'shea

Business Operations Manager @ Talkdesk

About Ann O'shea

Ann O'Shea is a Business Operations Manager at Talkdesk with extensive experience in project management and human resources.

Current Role at Talkdesk

Ann O'shea currently serves as the Business Operations Manager at Talkdesk. In this role, she oversees various operations to ensure the smooth functioning of the company’s activities. Talkdesk is a global leader in AI-powered contact centers, with headquarters in San Francisco, CA, and additional locations in London, Porto, and Coimbra. The company provides a cloud-native architecture and over 60 pre-built integrations, supporting seamless deployments and enhancing customer loyalty with their CX Cloud platform.

Previous Experience at Toast

Before joining Talkdesk, Ann O'shea worked at Toast in two significant roles. From 2021 to 2022, she was a Project Manager in the Partner Enabled Product team. Prior to that, she served as a Benefit Operations Manager from 2019 to 2021 based in Chicago, Illinois. Her contributions to Toast spanned key operational areas, particularly related to benefits and product management.

Positions at StratEx HR

Ann O'shea held multiple positions at StratEx HR. From 2016 to 2017, she worked as a Shared Resource Specialist, and previously, she was the Insurance and COBRA Manager from 2015 to 2019. During her time there, she played a vital role in managing and coordinating HR services, bringing extensive expertise to the company in managing benefits and insurance operations.

Educational Background

Ann O'shea earned her Bachelor of Business Administration (BBA) with a focus on Project Management from Southern Illinois University, Carbondale, where she studied from 2006 to 2010. Her formal education equipped her with substantial knowledge in business administration and project management, forming a strong foundation for her subsequent roles in various companies.

Skills and Licenses

Ann O'shea is proficient in Microsoft Excel, Word, and PowerPoint, and has strong customer service and leadership skills. She is also a licensed health insurance broker. These skills have been pivotal in her professional journey, aiding her in delivering effective business operations and project management solutions across various industries, especially in human resources.

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