António Veloso
About António Veloso
António Veloso is the Director of Product Management for AI Adoption at Talkdesk, with extensive experience in product management and a background in engineering and business administration.
Current Role at Talkdesk
António Veloso serves as the Director of Product Management for AI Adoption at Talkdesk, based in Lisbon, Portugal. His role primarily involves managing the integration and adoption of AI technologies across Talkdesk's product lines. Working remotely, he collaborates with various departments, including sales, marketing, delivery, and support teams to ensure that the AI products provide the best value proposition, packaging, and user experience.
Previous Experience at Talkdesk
Before his current role, António Veloso worked at Talkdesk in various capacities. He served as Director of Product Management for Digital Engagement from 2021 to 2023, and as Principal Product Manager from 2020 to 2021. During his tenure, he was responsible for bridging market needs with organizational capabilities, creating strategic visions supported by key performance indicators (KPIs). His roles required extensive remote collaboration while being based in Lisbon, Portugal.
Professional Career Overview
António Veloso has an extensive career in product management, spanning several roles and companies. Prior to joining Talkdesk, he worked as Project Manager Scrum Master at Decskill in Lisbon and Head of Product Management at Oi S.A in Rio de Janeiro, Brazil. Earlier in his career, he held multiple positions at Portugal Telecom, including Head of Product Management, Senior Product Manager, and Product Manager. His various roles have given him a deep understanding of digital channels, AI, and managing multicultural teams across different regions.
Educational Background
António Veloso holds a Master of Business Administration (MBA) from The Lisbon MBA Católica | Nova, earned between 2012 and 2014. He has also completed a Certificate of Pedagogical Competence from Portugal Telecom Inovação and a graduate-level thesis (Tese de Mestrado) in Information Technology from Delft University of Technology. Additionally, he holds a Licenciatura in Engenharia Electrotécnica e de Computadores from Instituto Superior Técnico and a Certificate of Proficiency in English from the University of Cambridge.
Skills and Interests
António Veloso has a comprehensive skill set in digital channels and AI, leveraging recent technologies to address market needs. He is committed to coaching team members towards development and success, ensuring they receive due recognition. In his personal time, he enjoys writing, drawing, reading books, and working on personal projects. His extensive experience across different cities and continents has equipped him with a broad perspective on managing multicultural teams and driving international projects.