Ariel Herley (Narasimhan)
About Ariel Herley (Narasimhan)
Ariel Herley (Narasimhan) is the Senior Director of Product Operations & Enablement at Talkdesk in San Francisco, California.
Title
Ariel Herley (Narasimhan) currently serves as the Senior Director of Product Operations & Enablement at Talkdesk in San Francisco, California, United States. She previously held the role of Director, Product Operations & Enablement at Talkdesk from 2019 to 2021.
Company
Talkdesk is a leading cloud contact center platform that empowers companies to make customer experience a true competitive advantage. As Senior Director, Ariel is instrumental in scaling teams, establishing best practices for product releases, and ensuring go-to-market readiness.
Education and Expertise
Ariel studied at Pepperdine Graziadio Business School and earned a Master of Business Administration (MBA) in Finance from 2010 to 2012. She also holds a Bachelor of Arts in Business Administration with a focus on Business Economics from Seattle University, completed between 2003 and 2007. Her educational background has equipped her with a strong foundation in business strategy and finance.
Achievements
At Talkdesk, Ariel scaled a team to 17 members to support over 100 Product Managers, aligning on strategic development priorities. She established best practices for product releases and enforced go-to-market readiness measures. She steered a multi-channel communication strategy to guide customers, partners, and internal teams, and oversaw the design of enablement content that doubled monthly active users and reduced top support ticket drivers by 8%.
Professional Background
Ariel has an extensive professional background in product operations and strategy. She worked in various roles at Genesys from 2016 to 2019, including Director of Product Strategy & Operations, Sr. Sales Finance Operations Specialist, and Sr. Manager of Sales Intelligence Program. Prior to that, she served as an Associate in Marketing Strategy & Operations at Morgan Stanley in Portland, Oregon, from 2012 to 2013.