Armando Ledet
About Armando Ledet
Armando Ledet is an Enterprise Sales Development Representative at Talkdesk with a background in sales development and customer service.
Current Position at Talkdesk
Armando Ledet currently holds the position of Enterprise Sales Development Representative at Talkdesk. Since joining the company in October 2021, Ledet has focused on developing customer experience strategies that not only benefit agents but also enhance overall customer satisfaction. His role involves connecting with business leaders to optimize these strategies.
Previous Experience at CrossBorder Solutions
Prior to his current role, Armando Ledet worked as a Sales Development Representative at CrossBorder Solutions. His tenure at CrossBorder Solutions lasted for four months in 2021, during which he operated out of Houston, Texas. This position allowed him to further hone his skills in sales development and customer relations.
Shift Lead at Java Jack's Coffee House
From 2018 to 2021, Armando Ledet was employed as a Shift Lead at Java Jack's Coffee House, L.L.C. He spent three years in this role, gaining valuable experience in customer service, team management, and operational efficiency. His time at Java Jack's Coffee House contributed to his comprehensive understanding of customer management.
Educational Background
Armando Ledet earned his Bachelor of Business Administration (BBA) from Stephen F. Austin State University. He studied Business, Management, Marketing, and Related Support Services from 2016 to 2019. This educational background has equipped him with the foundational knowledge necessary for his career in sales development and customer experience strategies.
Passion for Customer Experience Strategies
Armando Ledet has shown a notable passion for developing customer experience strategies. He enjoys collaborating with leaders in various industries to enhance strategies that benefit both agents and customers. His dual experience in both sales development and customer service roles positions him well for creating effective and efficient customer experience initiatives.