Bob Benner
About Bob Benner
Bob Benner is the Sr. Director of AI Strategic Sales at Talkdesk in McKinney, Texas, with over 25 years of experience in customer experience and solution sales.
Title
Bob Benner currently holds the position of Sr. Director, AI Strategic Sales at Talkdesk, based in McKinney, Texas, United States. His role involves leading the charge in AI-driven sales strategies and initiatives.
Previous Positions at Talkdesk
Before joining Talkdesk, Bob Benner worked at Uniphore as Executive Director, Channel Alliances & Partnerships for 8 months in 2021 in McKinney, Texas. He also held the position of Director, Global Alliances at UJET from 2020 to 2021 for 8 months in McKinney, Texas. His extensive career includes significant roles at Cisco in Richardson, Texas, where he served in various capacities from 2005 to 2020. Earlier in his career, Bob worked at Genesys and the US Army, contributing to his vast experience in sales engineering, customer experience, and strategic planning.
Education and Expertise in Economics and Management Information Systems
Bob Benner graduated from Southern Methodist University with a Bachelor of Science in Economics & Financial Applications. He further advanced his education by earning a Master of Science in Management Information Systems from the University of Maryland Global Campus. His academic background provides a strong foundation for his career in sales engineering and AI strategic sales.
Customer Experience and Solution Sales
With over 25 years of experience, Bob Benner specializes in customer experience (CX) and solution sales. He excels in leading consultative teams to achieve superior outcomes for clients. His approach focuses on maximizing client investments through strategic planning, AI & Automation solutions, and the development of data-driven strategies to introduce new offerings. His expertise extends to reducing client churn, increasing recurring revenue, and driving upsell and cross-sell opportunities.
Strategic Planning and Go-To-Market Strategies
Bob Benner places a strong emphasis on strategic planning and Go-To-Market strategies. He manages a global team of sales advisors, concentrating on consultative selling of Conversational AI and AI-powered automation. His role involves orchestrating new product offerings, determining pricing, and identifying target markets to penetrate new sectors. His strategic approach aims to deliver measurable value to clients and drive transformative sales initiatives.