Bruno Custódio, Pmp, Pmi Acp
About Bruno Custódio, Pmp, Pmi Acp
Bruno Custódio is the Senior Director of EMEA & LATAM Delivery at Talkdesk, with a robust background in managing professional services and extensive experience in both traditional and Agile project delivery.
Current Position at Talkdesk
Bruno Custódio currently holds the position of Senior Director, EMEA & LATAM Delivery at Talkdesk. In this role, he is responsible for overseeing delivery operations across Europe, the Middle East, Africa, and Latin America. His responsibilities likely include managing professional services teams, overseeing project delivery, and ensuring client satisfaction in these regions.
Previous Roles at Talkdesk
Before becoming the Senior Director at Talkdesk, Bruno Custódio held several key roles in the company's Professional Services division. He served as Director - Professional Services EMEA for 9 months in Lisbon from 2021 to 2022. Prior to this, he was the Senior Manager - Professional Services EMEA for 6 months and Senior Project Manager - Professional Services EMEA for 10 months. These roles likely involved project management, team leadership, and client interaction.
Experience at Altitude Software
Bruno Custódio has extensive experience from his tenure at Altitude Software, where he held multiple senior roles in Professional Services. From 2018 to 2019, he was the Head of Professional Services for EMEA, US, Global Accounts, and LATAM. Between 2014 and 2017, he held positions such as Head of Professional Services for EMEA and US, and later for EMEA alone. His responsibilities would have included managing teams, overseeing service delivery, and handling client relationships in these diverse regions.
Educational Background
Bruno Custódio's educational foundation is solid, with a Master's degree in Computer Science Engineering from Instituto Superior Técnico, attained from 1994 to 1999. He also pursued Project Management (PMI) as a Post-Graduate study at Instituto Superior de Economia e Gestão from 2010 to 2011. This blend of technical and management education equips him with the skills needed to handle complex projects and lead teams effectively.
Professional Services Management Expertise
Bruno Custódio has a robust background in managing Professional Services units, with significant responsibility for top-line and P&L KPIs. He has experience in territory coverage across EMEA, the US, Global Accounts, and LATAM, working directly and through a partners ecosystem. His leadership in Professional Services teams includes delivering projects using traditional waterfall and Agile practices, both with co-located and virtual teams.